Shipping Policy

Domestic Shipping:

WE OFFER FREE SHIPPING ANYWHERE IN INDIA Please allow 1-3 working days for your order to be dispatched. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.

The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.

Tracking: e-mail containing your package tracking information will be sent after shipment.

Please mail us at cs.garageadda@gmail.com for any questions.

Cancellation of Order by User

• Cancellation of order within 5 hours without penalty, except the 4% Bank Charges

After placing an order, customer can only cancel the order if the order state is showing as "Placed" under Order History. Cancellations have to be made within (maximum) 5 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario

In case we receive a cancellation e-mail and till that time the order has already been "shipped" by us, the order cannot be canceled. Garage Adda has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Garage Adda and accept Garage Adda’s decision regarding the cancellation.

Replacement/ Return Policy by Garage Adda

Return/Replacement can be requested within 5 days of Delivery.

Return/ Replacement will not be accepted in the following cases:

1. Proper Product Images have not been shared with Garage Adda within 2 days of delivery.
2. Items that have been used
3. An item not returned in the condition it was received.
4. Any returned item received by Garage Adda in a damaged condition.
5. Electronics [with exception if the product is not the same as ordered or any manufacturing defect]
6. User has got the product installed by any other service provider other than Garage Adda’s service partner in case, the delivery location serviceable by Garage Adda.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

• the item may be damaged during transit
• or there might be a manufacturing defect
• or that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within 2 days of delivery. No returns or replacements will be allowed after the order is Installed, except for the reasons given above.

To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy:

• Replacement request must be made within 5 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.

Refund Policy by Garage Adda

Cases of goods unavailability or service problem:

• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For courier products, If the delivery address is out-side the service area, then only 100% refund will be given

Cases of customer demanding refunds:

• Refund will be 100% of Order Cost, in case of customer don't want suitable and available replacement of product • In express-orders only 90% refund will be given, If the delivery address is out-side the service area

Shipping Returned Merchandise:

We recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Garage Adda does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Items Damaged in Shipping:

Garage Adda is not responsible for items lost or damaged in shipping. However, all packages are insured; if your item is lost or damaged, please hold onto the item, with the original packaging, and call us immediately at +91 9455136194 or mail us at cg.garageadda@gmail.com. We will contact Courier Company on your behalf and file an insurance claim. Once courier company has approved and paid the claim to Garage Adda, we will forward the applicable amount to you (note: original insurance cost is not refundable).

An email notification will be sent once the return has been processed.